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Practice Information

Information from the Care Quality Commission

Patients with particular needs

Forest End Surgery main site and Waterlooville Health Centre branch site are accessible to patients using a wheelchair..

If you have any disability, temporary or permanent, that requires you to be seen downstairs, please make the receptionist aware at the time of booking the appointment, and upon arrival at the surgery.

We have disabled and baby changing facilities in both locations.

We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Your Local CCG

Full details of Primary Care Services available in the area may be obtained from:

South East Hampshire Clinical Commissioning Group (CCG)
Building 003, Commissioning House
Fort Southwick
James Callaghan Drive
Fareham, Hampshire
PO17 6AR

Telephone: 023 9228 2063
Email: sehccg.enquiries@nhs.net

Web: www.southeasternhampshireccg.nhs.uk

Comments and Complaints

Forest End Surgery aims to give a friendly and professional service at all times to all of our patients. However, if at any time you feel that our service has not reached these standards, please let us know.

  • Our complaints manager at the Practice, Dr Bowerman, can be contacted in writing at Forest End Surgery, Waterlooville, Hants, PO7 7AH.
  • If your complaint is about a service, contact the Clinical Commissioning Group (CCG) - by email at SEHCCG.Complaints@nhs.net Details are available on the CCG website at www.southeasternhampshireccg.nhs.uk as to what areas they deal with.
  • If your complaint is about a GP, contact NHS England by telephone on 0300 3 11 22 33, or in writing to the NHS Commissioning Board, at PO Box 16738, Redditchm B97 9PT. They can also be contacted by email at england.contactus@nhs.net.
  • The Health Service Ombudsman by telephone on 0345 015 4033. See www.ombudsman.org.uk for more information.

If you require assistance with this procedure, the Patient Advice and Liason Service will help. You can call them on 0800 917 6039.

Violent Patients

It is the aim of Forest End Surgery to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work. A code of conduct is displayed in our surgery outlining how we expect patients to behave when attending or telephoning the surgery. Any person acting in an unacceptable manner will be dealt with in accordance with the code.

Violent behaviour will not be tolerated and will result in police prosecution alongside removal from the practice list.

Training Practice

The practice has been approved for GP student training. Each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners.

They share all aspects of patient care and the partners welcome their contribution to the team. Occasionally medical students, practice nurses in training, and student community nurses may also spend time with the practice.